Practice Manager – Rock Island and Moline, Illinois 

The manager is responsible for the Anesthesia department operations. The manager oversees provider scheduling, payroll, billing, quality, performance and overall operations at the site. The Manager works closely with site leadership (Chief Anesthesiologist and/or Chief CRNA) in providing operational leadership support to the Anesthesia team.

Minimum Qualifications:

• 1-3 years of related practice management experience
• Experience with Microsoft Office, specifically Excel and creating spreadsheets.
• Healthcare billing knowledge

Preferred Qualifications:

• BA Degree
• Preferred experience with Epic, Medaxion or EMR systems and QGenda or scheduling software.

Core Duties & Responsibilities: 

The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Review, analyze and submit billing data and reports, including reviews, to ensure maximum reimbursement and revenue for the practice.
2. Works with providers to correct documentation errors; researches and provides supporting documentation and promptly answers questions for follow-up information to the billing company. Works with providers to correct any documentation errors. 
3. Assure all records are complete and included in information submitted to the billing company.
4. Reviews and analyzes billing and operational data for accuracy and for developing statistical reports on the practice site(s). 
5. Inputs patient data and daily scheduled cases into EMR and other data collection/billing applications as appropriate.
6. Works with CCI’s Medical Staff Services department to obtain billing enrollment documents and documents required for CCI’s provider database, as well as expediting reappointment packets.
7. Leads recruitment for site visits and collaboratively works with Recruits & supports by creating site visit schedules, itineraries, site information and leading the site visit to ensure providers are offered an exceptional interview visit that meets all their needs in an effort to attract them to the practice.
8. Leads and supports onboarding & scheduling of new providers, residents and students for orientation, EMR training, badges, scrubs, locker access, orientation folder compilation, onboarding paperwork completion etc.
9. Works with CCI Medical Staff Services and/or the hospital office to help facilitate credentialing and privileging of incoming providers or for those providers who need to re-credential, including records of ACLS, PALS, BLS, certifications, TB assessment, DEA, references, Malpractice, insurance, etc. 
10. Communicate urgent operational issues to the Regional Director of Operations (RDO) or Vice President, Operations when the RDO is unavailable, keeping them informed when necessary.
11. Develops the yearly, monthly and daily schedule for assigning providers to rooms, determining gaps in coverage, leaves of absence and vacation coverage, updating QGenda schedules and communicating them out. Works closely with site leadership to gather leads and referrals, locum companies and works closely with the Staffing & Recruitment department to fill gaps in the schedule. Tracks provider time off.
12. Develops and maintains a successful working relationship with key departments within the health system and CCI to help accomplish anesthesia objectives. This includes the C-Suite of the hospital. 
13. Develops and maintains records & files of all active providers, historical records and anesthesia policies adhering to regulatory requirements, site of service and CCI requirements. Is prepared to lead and support file audits or regulatory audits.
14. Miscellaneous support based on being the only on-site non-clinical employee, including scheduling classes for providers, preparing meeting agendas, serving as both a minute taker & meeting lead, assuring photo blocks from OB and OR are documented and signed gathering & helping to complete benefits enrollment and new hire forms.
15. Is responsible for working with HR and/or Medical Affairs when there are performance, attendance or clinical competency and quality issues. Drives and reinforces a positive and safe culture by addressing performance or behavioral issues and implementing best practices.
16. Serves as a liaison between providers for a multitude of entities and departments with a vested interest or role in the success of the practice. 
17. Participates in, helps lead and develops agendas for staff meetings to ensure the department, CCI and hospital site of services objectives are communicated, reinforced and presented as a unified front for providers.
18. Reports out on metrics and operations of the site regularly to the C-Suite, Operations leadership and the provider team. Drives and supports efforts to improve on areas of deficiency.

Skills & Abilities:

1. Excellent communication skills, both verbal and written.

2. Must have a high degree of personal accountability and initiative.

3. Ability to anticipate the needs of the site Chief, clinical staff, the CCI RDO and/or VP of Ops.

Work Environment: 

Hybrid- remote. Standard home office and typical healthcare office environment.

Work Locations: 

Hospital location(s) and the possibility for some hybrid remote work.

Travel: 

3-5 times a year for company meetings and events is estimated, but the frequency of travel overall will be based on business needs. If the Anesthesia practice has multiple sites within the geographic area, then regular travel to those sites is required. Overall, travel will be based on business needs.